Or you can log into your Online Publication Subscriptions here. Please use the search box below or click on a Best Practice logo to browse by category. It embodies established and proven best practice in project management. Programme Management Programme Management MSP offers best practice guidance to all organizations - large or small, public or private sector - to help them achieve successful outcomes from transformational change. It brings together principles, an approach, a set of interrelated processes, and pointers to more detailed sources of advice on risk management techniques and specialisms.

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The Information Technology Infrastructure Library ITIL defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an IT operation and associated infrastructure. The operational procedures and practices are supplier independent and apply to all aspects within the IT Infrastructure. These can be obtained from TSO Books , the publishers.

Within these sets are the specific descriptions and definitions of the various ITIL practices and disciplines. The contents of two most commonly used sets within the previous release, Service Support and Service Delivery are broadly still present. If you are qualified, please feel free to add your details. About this site This site represents a community effort to explain and document ITIL as simply as possible.

As a collaborative site, you are invited to contribute. If you have ITIL knowledge, please help us to improve the content of our website. The hosting is provided by A2 Hosting for a really cheap price; we applied their promo code during the checkout.


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It recognised that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices. ITIL was built around a process-model based view of controlling and managing operations often credited to W. After the initial publication in , the number of books quickly grew within ITIL v1 to over 30 volumes. In , the ITIL v2 glossary was published. In May , this organisation issued the version 3 of ITIL also known as the ITIL Refresh Project consisting of 26 processes and functions, now grouped under only 5 volumes, arranged around the concept of Service life cycle structure.


ITIL v3 (Information Technology Infrastructure Library)/Introduction

Main article: Event management ITIL An event may indicate that something is not functioning correctly, leading to an incident being logged. Events may also indicate normal activity, or a need for routine intervention such as changing a tape. Event management depends on monitoring, but it is different. Event management generates and detects notifications, while monitoring checks the status of components even when no events are occurring. Events may be detected by a CI sending a message, or by a management tool polling the CI.

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